Shipping to UK, Returns and Brexit

Dear customer from UK,

we would like to give you some compressed information on shipping, returns and potential Brexit. Following the completely unclear processes after Brexit, we recommend that you order rather earlier than later and make an order for a six months supply.


We are shipping for free, now and after a possible Brexit. While currently shipping times are in the range of a few days (3-5), nobody knows how customs procedures might affect shipping times after a possible Brexit.

Anyway, the most important item for a quick and hazzle free delivery is that you enter your correct and full address.


You will always be able to return goods within 14 days after receiving them, provided they are in the flawless condition as we sent them to you.

Please note: if the shipment cannot be delivered and this is not our mistake, e.g. your address cannot be found, your address is wrong or you reject the parcel, the parcel will be returned to us. This is NOT for free! dhl and Royal mail will charge us for the return postage. Therefore, we will deduct these expenses (10 GBP) from your refund. The refund will be issued once the goods are back in our warehouse and reviewed.

VAT and customs

Before Brexit, prices shown include your local VAT, like for all other EU customers. Post Brexit, prices shown will be the net prices without any VAT, like for all other non-EU customers (e.g. Norway or Switzerland).

We do not have any knowledge on how VAT and customs is processed after a potential Brexit. You might be asked by UK customs to pay local import duties, taxes or fees or local VAT with the shipment. Obviously, customs, import duties and fees or VAT are NOT part of the shipping expenses that we carry ("free shipping").

For more information, please check our terms and conditions:

information as of April 2019