General Terms and Conditions

1. amitamin Trademark and Copyright

a) "amitamin" is the registered trademark of Active Bio Life Science GmbH, Germany, in the U.K. and in all other European countries.

b) The material in the Web Site is copyright to Active Bio Life Science GmbH or our content and technology providers. You are welcome to view, print and download the contents of the Web Site for personal use, but not for any commercial purposes or re-publication.

2. Contacting Us

a) Our contact address is:

Active Bio Life Science GmbH, Lilienthalstr. 6, 12529 Schoenefeld, Germany

Please note: This is NOT the shipping address and cannot be used for returns! Please refer to point 8 of the General Terms and Conditions for cancellation policies.

You may also contact us through the contact form on our website, by E-Mail: service@amitamin.com or by Telefax: +49-30-6891 6763

3. Web Site Information

a) We have tried to ensure that information provided in the Web Site is accurate. However, we make no representation and give no warranty of any kind in respect of the information. None of the information on our website is intended to give medical advice. If you have any medical question, please contact your physician or authorized therapist.

b) We do not accept liability for any loss (direct, indirect or consequential) which may arise from reliance on information contained in the Web Site or in respect of any error or omission, except in relation to death or personal injury caused by our negligence.

4. Description of Products

a) The description and specification of products in the Web Site is only approximate and we reserve the right to make changes which do not materially affect the quality or performance of those products.

b) We may correct any error appearing in the Web Site or withdraw any product from sale without incurring liability. Price and availability is also subject to change without notice.

5. Ordering Products

a) You may order products from the Web Site by submitting a completed order form through the check out procedure.

b) We will confirm acceptance of your order by e-mail to the address you have given and the sending of this e-mail (whether or not it is received) makes the contract between us.

6. The Price and Payment

a) The price of the products will be the price quoted in the Web Site at the time we accept your order. The price will include any applicable value added tax, but not the cost of delivery.

b) In addition to the price, you will have to pay our delivery charges as quoted in the Web Site at the time we accept your order - unless you qualify for free delivery. The amount of these charges varies according to the method of delivery and the delivery address you specify in your order.

c) Payment is made by credit card at the time we accept your order. (The credit cards we accept are listed in the Web Site at the time you place your order). Refunds will generally be made by means of a credit to your credit card.

d) Although every care is taken in the quality of content on this site, there may occasionally be an error and items may be mispriced. In this event we will either: contact you to ask if you wish to cancel the order, or simply cancel the order and notify you, at our own discretion. We are under no obligation to supply goods at the incorrect price.

7. Delivery of Products

a) We will arrange for delivery of the products you order by the method and to the address which you specify in the check out procedure. However, the time for delivery will not be essential to the contract between us.

b) If you do not take delivery of the products or supply adequate delivery instructions, we may cancel your order and retain the products. In this event, we will refund you the price of the products, but you will still be liable to pay any delivery charges.

c) If there is an error or any other delivery problem in respect of the products ordered, you must notify us in writing within 14 days after the delivery date. We will not be liable for any loss or damage if you fail to do this.

8. Cancellation Policies

a) You may cancel your order by notifying us in writing at any time up to 14 days after your products have been delivered. The notification should state your order number, your invoice number and your full address. We appreciate if you inform us about the reason for cancellation.

b) If you cancel your order after we have despatched the products, then you must return the products to us at the address mentioned below. The products should be returned in a reasonable condition and at your own expense. We recommend the use of a Recorded Delivery Service.

Please return only unused and undamaged products to:

Active Bio Life Science GmbH, c/o Deutsche Vertriebsgesellschaft mbH, Birkenmaarstr. 8, 53340 Meckenheim, Germany

c) You can no longer cancel your order once you have opened the product containers or used the products. However, your statutory rights concerning the quality of those products will be unaffected.

d) When cancelling only a part of the order, or returning products that are used and therefore not in a condition for re-sale, discounts for multi-product purchases might become void. E.g. if you have purchased 3 products for a special price and return 2 products, your invoice for the three products at special price will be credited and we will issue a new invoice for 1 product at the applicable price.

e) If an order is returned by the shipping company due to an erroneous address given by the customer during the order process, we retain the right to deduct the expenses caused by the shipping and returning to the wrong address. This also applies when a customer does not pick up the order and delivery is not possible for the freight company. The minimum charge to cover expenses (freight from Germany to other EU country, freight backwards, packing of goods and returning of goods) is 20 EUR. We retain the right to withhold the full proven expenses when actual third party expenses are higher.

f) Credit card payments that are cancelled cause high chargeback fees. When a credit card payment is canceled by the customer, we retain the right to collect our own and the third party expenses of at least 15 EUR from the customer.

9. Online Dispute Resolution

The European Commission has created an independent platform for Online Dispute Resolution (ODR). This platform can be accessed at http://ec.europa.eu/consumers/odr/.

10. General

a) The products advertised in the Web Site are intended for sale to persons dealing as consumers and are not for re-sale.

b) The Contracts (Rights of Third Parties) Act 1999 shall not apply to any contract between us, so that no contractual rights are conferred on third parties.

c) Any contract between us shall incorporate these terms and conditions and be under German law. If there is any dispute, the German Courts will have exclusive jurisdiction.

d) These General Terms and Conditions do not intend to void any legal consumer right that is by law not allowed to void.

REFUND AND RETURNS POLICY

The following policy applies to products purchased from amitamin.com:

If we have made an error with your order, or you have received your products in a damaged or faulty condition, you have the right to return them to us within 14 days from the date you received the item. We will issue a full refund for the price you paid for the item if the order is unopened with seals intact.

The refundable amount will include deductions for discounts you received on your original order in proportion to the normal value of the returned item or items. Please note that we can accept the return of opened products only if they are faulty.

Returning items to us under our standard policy is simple. Carefully follow the instructions outlined in the section “HOW TO RETURN YOUR ITEM(S)” below.

Specific rules, which apply to refunds of delivery charges are outlined in the below section on DELIVERY CHARGE below.

This returns policy does not affect the statutory rights of UK customers, which is outlined in section CUSTOMERS STATUTORY RIGHTS (UK ONLY) below.

If the contents of your amitamin.com package have been damaged in transit, you can return the products to us for exchange within 14 days of the day you took receipt of your order.

DELIVERY CHARGES

UK Customers: We will refund the normal postage charge for delivery of your product if you are cancelling your purchase within the seven working-days “cooling-off period”. We will not refund any priority, express or courier component of the postage charge. You are responsible for those additional charges and the costs of any other services provided to you in connection with your purchase.

UK & International Customers: We will refund the postage charges incurred in sending your order to you, and the normal postage charges incurred in returning it to us, if you are returning an item because of an error on our part or because it is defective. We will not refund any priority, express or courier component of the postage charge under any circumstances. You are responsible for those additional charges and the costs of any other services provided to you in connection with your purchase.

HOW TO RETURN YOUR ITEM(S)

You can return your order to us within 14 days of the date you took receipt of your order, unopened with seals intact, if we have made an error with your order, or you have received your order in a damaged or faulty condition. We will then issue a full refund for the price you paid for the item. Please note that we can accept the return of opened products only if they are faulty.

Please follow the following steps to enable us to process your refund as efficiently as possible:
1. Wrap the item securely in its original packaging with all accompanying documentation, including the original order despatch note.

2. Send the package to the address below:

Active Bio Life Science GmbH
c/o Deutsche Vertriebsgesellschaft mbH
Birkenmaarstr. 8
DE-53340 Meckenheim

Germany


You will be notified via e-mail once we have processed your refund.
For your protection we recommend that you use a “Recorded Signed For” delivery service.

YOUR STATUTORY RIGHTS (UK CUSTOMERS ONLY)

Cooling-off period
Under UK law, you have the right to withdraw from your purchase of an item within seven working days of the item's delivery to you. We cannot accept cancellations of contracts for the purchase of products where the item has been opened and the seal has been broken.

To cancel your purchase under this cooling-off period, please follow the two steps outlined in the above section HOW TO RETURN YOUR ITEM(S), stating "contract cancellation" as your reason for returning your order. Please package the relevant products safely as instructed and send them to us with the despatch note so that we receive it within seven working days of the date that the item was delivered to you.

The return address is:

Active Bio Life Science GmbH
c/o Deutsche Vertriebsgesellschaft mbH
Birkenmaarstr. 8
DE-53340 Meckenheim

Germany

For your protection, we recommend that you use a “Recorded Signed For” delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error, or if the item is faulty.

You should be aware that we have begun the delivery process you will not be able to cancel any contract you have with us for additional services carried out by us.

As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item together with the item's normal postage charge. We will not refund any priority, express or courier component of the postage charge. You are responsible for those additional charges and the costs of any other services provided to you in connection with your purchase.

 

For more information on your rights to withdraw from your purchase within the seven working day cooling-off period, please visit the Department of Trade and Industry's Web site at:
http://www.dti.gov.uk/ccp/topics1/guide/homeshop.htm#cooling

OTHER STATUTORY RIGHTS

For the complete information about your consumer statutory rights, please visit the
Department of Trade and Industry's consumer gateway: http://www.dti.gov.uk/ccp/topics1/guide/homeshop.htm